Privacy Notice

This notice describes what this website collects and how it is used. It covers solathomas.com, operated by Sola-Thomas LLC.

Information in the service request form

When you submit the service request form, we receive what you enter:

• Company name, contact name, telephone number, and email address
• Station or site name, street address, city, state, and ZIP
• Equipment type, model, and a description of the problem or service you need
• Whether you marked the request as an emergency, your preferred service date, and how you heard about us
• Photos, if you choose to attach them

The form also sends a reference number it generates, the time of submission, and the address of the page you submitted from.

How we use it

We use this information to respond to your request and to perform the service you ask for.

How the form is processed

The form is processed by Formspree, a third-party form service, which delivers each request to us by email. Please call (802) 793-2871 instead of using the form if you do not want to submit your details online.

Photos

Photos are optional. Please avoid photos that show people or customer payment information. If photos cannot be uploaded, the form sends your request without them and tells you so.

Site usage measurement

This site uses Google Analytics 4 to measure how it is used. It records page views and actions such as tapping a phone number or email link, starting the form, ticking the emergency box, and submitting or failing to submit the form. For submitted requests it also records the selected state, the emergency choice, and the “how did you hear about us” answer. The name, phone number, email address, street address, and problem description you type into the form are not sent to Google Analytics.

Campaign and referrer information

Your browser stores campaign and referrer details in localStorage so we can see how you found us. These include campaign parameters from the link you followed (such as utm_source or gclid), the website that referred you, the first page you visited, and a timestamp. When you submit the form, this information is sent with your request. You can clear it at any time in your browser’s site data settings.

Questions

Questions about this notice or your request: service@solathomas.com or (802) 793-2871.